Virus Removal – Tools and Techniques

The knowledge and experience I’ll share with you is from 10 (make that 11, now) years of over-the-counter PC computer repair and computer virus removal for my customers.

Whether you’re just looking for some help on what to do next or what computer repair service or repair tools to use, I’ll share with you my experience and opinions.

Firstly, if you’ve here come from the Computer Diagnostic page, you’ve determined you do not have a rootkit and have decided to repair your computer. Or maybe you just want to learn more from this online computer repair service.

If you landed here from a search engine, welcome. In case you missed it though, you may want to start at the Diagnose page to determine if the information on this page is appropriate for your situation.

In this section, you’ll learn about anti virus programs, registry utilities and other system tools that I’ve used to successfully (mostly unsuccessfully) repair a computer infected with today malware/rootkits.

WARNING!

There are many repair utilities that are not what they are advertised as.

Rogue Security Software

You’ve probably experienced one of these special beauties. Your desktop is taken over by a pop-up that shows your computer being scanned (actually an animated image) and offering to clean the infection for a fee.

As the hackers have become more invasive, they’ve discovered yet another way to infect your computer – selling you a product that looks like an antivirus program.  They’re very convincing and successful and the number of them is staggering.

The problem with these rogue programs is that, by the time you see the pop-up scan, they’ve already infected you.

Questionable Utilities

Others are nothing more than simple, recycled utilities that will do little to repair modern infections. These are usually touted widely on the internet, in forums and lately on TV.  They will usually have some kind of fine print clause when you purchase that enrolls you in a monthly service.

Some utilities are produced by small companies that simply want to create a good, solid utility that can help.  Often free, sometimes a nominal fee.

Then there are those that have proven themselves to be effective at doing the job advertised.

When choosing computer repair software or online computer help, do your research.  Does the company have a forum or blog for support?  Are there current posts WITH responses that are relevant and helpful? Are there postings on complaint forums about the company or their program?

Some examples

I was researching a particular company that sells a suite of products all designed to do X or Y or Z.  Their website looked really slick and professional.  But, when I looked at the FAQ/Support section, each section (one for each product) contained the same exact posts, all from the company, all canned with NO customer posts or responses.

Another product I looked at had customer posts about their anti virus program detecting something in the program.  Responses from the company said it was a false-positive and that their software was good.  Other responses from the company always made the problem with their software be the customer’s problem – one excuse after another.

But what can I do now?

You’ll learn to use some Windows utilities, msconfig and regedit and the Microsoft Management Console to improve your computers performance.  I’ll also show you a few other tricks to clean out some of the ‘junk’ that can slow your computer down.

It’s important to remember that successful virus removal is dependent on several factors – how long has the computer been infected and how advanced is the infection.

Remember, if its a rootkit – backup, wipe the HD, reinstall OS, protect.